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Q1.
How to order my WiFiBB?
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A>> You can reserve your WiFiBB on the website or walkin to purchase at our counter.
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Q2.
What kinds of payments are accepted at WiFiBB?
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A>> WiFiBB.COM only accept Visa / Master / UnionPay Credit Card
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Q3.
How many days in advance should I place my order?
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A>> Place your WiFiBB order a few days earlier just for sure. If you need it urgently, kindly contact us before placing an order.
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Q4.
Do we need to pay for a deposit? When will it be released?
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>> For online order, Deposit will be collected together with your rental fee which is HKD 1,000 per device. It will not be charged in actual , but hold your credit with Pre-authorize only.
For walk-in customers, you may choose to pay in cash or credit card for the HKD 1,000 deposit.
Credit card pre-authorized deposit will be released soon after your trip with returned equipment.
Cash deposit will be returned in cheque when the device returns at WiFiBB Counter.
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Q5.
Can I ask someone else to come and collect/return the device for me?
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>>Sure, kindly ask your family/friends to present the order confirmation email and apply a discount credit/membership card when pickup.
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Q6.
Where to pick up/return my WiFiBB?
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A>>WiFiBB’s service counter only at Counter A01, Arrival Hall A, Level 5, Terminal 1 , Hong Kong International Airport for pick up and return your WiFiBB.
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Q7.
What’s the procedure for rescheduling on rental period / destination?
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A>> Kindly send us email for a rescheduling issue with detail of the reschedule period / destination.
HKD 200 administration fee will be charged for every reschedule.
If the rescheduled rental period is longer than the original one, the exceeded daily rental will be charged. If shortened, there will be no refund.
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Q8.
Any differences between 2 different pricing of the plan of Japan, Korea and Taiwan
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A>> 4G Version ( higher price) WiFiBB with Unlimited speed and data and the Econ version (lower price) WiFiBB comes with unlimited data but speed limitation.
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Q9.
How to apply for a UnionPay Diamond Card Discount?
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A>> There's 200 quota at wifibb.com started on the first day of every month for UnionPay Diamond credit card holders which can enjoy 20% off discount and also HKD120 discount.
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Q10.
How to apply Early Bird Discount?
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A>> Book 30 days in advance and receive 20% off the rental price
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Q11.
Possible to collect my WiFiBB earlier?
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A>> Customers can come and collect your WiFiBB after 8pm on the day before your scheduled departure date, which is free of charge!
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Q12.
What if I need to cancel my booking?
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A>> Kindly send us an email for cancellation issues.
Please note that if cancellation is requested on /after the departure date,we can not arrange a refund in this case.
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Q13.
What if I want to extend my booking?
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A>> Let us know your updated return date, and we will assist for the extension!
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Q14.
What can I do if the device got any issues during my trip?
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A>> kindly send us the device image with current location and mention some details about the issue via email. We will assist you as soon as we can!
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Q15.
Can I book more than one SimBB at a time?
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A>> Sure! 2 units can be reserved in 1 order. If you need 3 or more, kindly make another other.
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Q16.
What if I lose my WiFiBB during the trip?
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A>> Please notify WiFiBB at once and a lost fee will be charged.
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Q17.
How many devices can be connected to a WiFiBB?
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A>> Maximum 5 devices can be connected at the same time, including mobile phones, tablet devices or computers.
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Q18.
What is the longest distance to connect?
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A>> The distance between WiFiBB and the device better within 5 meters